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Terms and conditions

Definitions

Zusatzvereinbarung: A contract under which the consumer acquires products, digital content and/or services in connection with a distance contract, which are either supplied directly by the entrepreneur or by a third party on the basis of a separate agreement with the entrepreneur.

Verbraucher: A natural person who acts outside his or her business, trade, craft or profession.

Withdrawal: The possibility for the consumer to terminate the distance contract within the specified withdrawal period.

Entrepreneur: A natural or legal person who offers products, digital content and/or services to consumers at a distance.

Distance contract: A contract concluded between the trader and the consumer within the framework of an organised system for the sale of products, digital content and/or services, which up to the conclusion of the contract is carried out exclusively or partly by means of distance communication.

Article 2 – Identity of the Unternehmers

Name: Psydera.eu
E-mail: info@Psydera.eu
Location: Germany

Article 3 – Accessibility

These general terms and conditions apply to every offer from Psydera.eu and to every distance contract concluded between Psydera.eu and the consumer. Before the conclusion of the contract, these conditions will be made available to the consumer. If electronic transmission is not possible, Psydera.eu will indicate alternative methods for viewing or obtaining these conditions free of charge.

Article 4 – Das Angebot

All offers are explicitly defined and include detailed descriptions to enable the consumer to make a well-informed decision. Images used accurately represent the products, digital content and services. Psydera.eu is not bound by obvious errors in the offer. All conditions and rights associated with the offer are clearly set out.

Article 5 - The contract

The contract is concluded as soon as the consumer accepts the offer and meets the specified conditions. Psydera.eu reserves the right to check the consumer's financial capacity before concluding the contract. If necessary, Psydera.eu can refuse an order or set specific conditions based on this assessment.

Article 6 – Ausschluss des Widerrufsrechts

Certain products and services may be excluded from the right of withdrawal, in particular those that are custom-made or that may spoil quickly, as clearly stated in the offer before the conclusion of the contract.

Article 7 – The Prize

Prices are fixed for the duration of the offer, except for price changes due to VAT adjustments or shipping costs. All prices exclude shipping costs unless otherwise stated.

Article 8 – Conformity and additional guarantee

Psydera.eu warrants that all products and/or services conform to the contract, meet reasonable expectations of reliability and usability, and comply with legal standards and regulations in force at the time of the contract.

Article 9 – Lieferung und Ausführung

Psydera.eu is committed to processing and delivering orders quickly and carefully. Delivery times and conditions, including the risks associated with delivery, are clearly communicated to the consumer.

Article 10 – Zahlung

Any inaccuracies in payment details should be reported immediately. Payments are normally due before the products are dispatched, with clear instructions on payment methods provided.

Article 11 – Beschwerdeverfahren

There is a transparent complaints procedure in place. Complaints should be submitted promptly and in detail. Psydera.eu will process complaints within 14 days and provide a timeframe for resolution.

Article 12 – Additional provisions

Deviations from these General Terms and Conditions must not be to the detriment of the consumer and will be recorded in a form that the consumer can store permanently.

Article 13 – Data protection

Psydera.eu is committed to protecting customer privacy. Payment information is treated securely and deleted after the transaction. Customers have the option to manage their data through personal accounts.